Rongyu Electric Appliance Co., Ltd

About Us

Service idea

In order to truly realize the purpose of "serving users, being responsible for users and satisfying users", Rongyu makes the following commitments to users for product quality and service:

1、 Our company guarantees that all links of production will be carried out in strict accordance with ISO9001 quality assurance system. No matter in the process of product design, production and manufacturing, and product inspection, we will closely contact with users and owners, feed back relevant information, and welcome users and owners to visit our company for guidance at any time.

2、 Equipment and products supporting key projects shall be delivered in accordance with the requirements of the contract. Professional technical service personnel shall be sent to participate in unpacking acceptance and guide installation and commissioning until normal operation of the equipment.

3、 Guarantee to provide users with excellent pre-sale, in sale and after-sale services, comprehensively introduce product performance and use methods to users before sale, and provide relevant information. It is obliged to invite the demander to participate in the supplier's technical design review when necessary.

4、 According to the needs of users, provide the buyer with business training on equipment installation, commissioning, use and maintenance technology. Carry out quality tracking and user visit to key users, and continuously improve product performance and quality according to user requirements in a timely manner.

5、 The 12-month operation of the equipment (product) is the warranty period. Rongyu shall be responsible for the quality problems during the warranty period, and implement "Three Guarantees" (including repair, replacement and return).

6、 For products beyond the "Three Guarantees" period, it is required to provide maintenance accessories and provide maintenance services according to the needs of users. The spare parts and vulnerable parts of the products shall be provided with preferential ex factory price.

7、 After receiving the quality problem information reported by the user, reply or send service personnel within 2 hours to arrive at the site as soon as possible, so that the user is not satisfied and the service does not stop.